COU104: (Social Emotional Learning) In the text “Emotional Intelligence at Work”, the author suggested FOUR ways to be a dynamic listener. Write a summary of these FOUR ways.

Module / Subject / School:

COU104: Social Emotional Learning

Singapore University of Social Sciences (SUSS)

Requirements: 

Question 1

In the text “Emotional Intelligence at Work”, the author suggested FOUR (4) ways to be a dynamic listener (page 132-133). Write a summary of these FOUR (4) ways. Using a personal example for each way, relate how you have used them in your interactions with either a colleague or family member. Your examples must demonstrate clearly how the skills are applied.

(40 marks)

What we score:

76%

Our Writer’s Comment 

This assignment is designed to assess students’ understanding of business practices.

To secure an A+ grade, adhere to these guidelines and make sure your work aligns with the grading criteria:

1. Understand and Summarize the Four Ways to Be a Dynamic Listener

First, make sure you have a solid understanding of the four ways mentioned in the text “Emotional Intelligence at Work.” When summarizing them, you want to be concise but clear. Each way of being a dynamic listener should be explained in simple, straightforward terms, but with enough detail to show you grasp the concept well. Think of this part as giving a mini-explanation to someone who’s never heard of these techniques before.

One tip: don’t just copy directly from the text. Rephrase the points in your own words, while keeping the original meaning intact. This shows that you’ve processed the information, rather than just repeating it.

2. Link the Skills to Personal Experiences

This is the part where you really want to shine! For each of the four ways, you’ll need to come up with a personal example that shows how you’ve used that skill. Think about interactions with colleagues, friends, or family members where you’ve demonstrated dynamic listening.

Here’s how to make sure your examples are strong:

• Be specific: Instead of saying, “I listened to my friend,” talk about a particular situation. For example, “Last month, my colleague was stressed about a deadline, and I made sure to fully focus on her, reflecting back what she said to make sure I understood her concerns.”
• Explain the impact: Show not just what you did, but how it made a difference in the interaction. Did the other person feel heard? Did the conversation lead to a positive outcome?
• Relate it clearly to the listening skill: For each example, clearly connect it to the specific dynamic listening technique. For instance, if one of the ways is about asking clarifying questions, you might say, “In a meeting with my boss, I asked clarifying questions to ensure I understood his feedback, which helped me deliver exactly what was needed.”

3. Balance Theory and Personal Reflection

Make sure your assignment has a good balance between summarizing the theory and applying it to your personal experience. Since this is a Social Emotional Learning module, your personal reflection is key here. Don’t rush through the examples. You want to show depth in how you think about your own communication skills and how the theory applies to real life.

4. Use Clear Structure

To make your answer easy to follow, structure your response clearly. For each of the four ways to be a dynamic listener, break it down like this:

• Summarize the way (1-2 sentences)
• Personal example (3-4 sentences)
• Link the example back to the skill (1-2 sentences)

This structure will help the marker see that you’ve covered both the theoretical and practical sides of the question.

5. Polish Your Writing

Even though the content is the most important part, how you write it matters too. Make sure your sentences flow smoothly, and your grammar and spelling are on point. After finishing, take a moment to read through your work and make sure everything is clear and well-explained. Since it’s worth 40 marks, a little extra care with writing can go a long way.

6. Stay Within the Word Limit

Lastly, check if there’s a word limit for this question. You’ll want to give each of the four ways enough attention without going overboard. If there’s no strict word limit, aim for about 200-250 words for each way (summary + example) so that your answer is thorough but not too long.

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