CMM217: (Security Operations and Administration)

Module / Subject / School:

CMM217: Security Operations and Administration

Singapore University of Social Sciences (SUSS)

Requirements: 

(a) You and your team have already developed and implemented a plan to solve the problem of petty theft in Panther Boutique two months ago. You now are tasked to present the problem-solving plan that you had developed, implemented and evaluated for results, to the Sunshine Bay stakeholders. Your presentation of the problem-solving plan to the Sunshine Bay stakeholders should:

• Briefly describe what security problems constitute (in general, and for Panther Boutique)

• Apply Sennewald and Baillie’s problem-solving framework

• Differentiate the challenges and the benefits of the implemented plan

(30 marks)

What we score:

73%

Our Writer’s Comment 

Step 1: Describe Security Problems

Start your presentation by defining what security problems generally involve. Mention that they include any breaches that affect the safety of people, property, or assets, such as theft, vandalism, or unauthorized access. Then, move on to Panther Boutique specifically—describe how petty theft was the main issue. Be brief but clear about the nature of the theft (e.g., shoplifting or employee theft) and its impact on the boutique, like loss of inventory or financial implications.

This initial section sets the stage, helping the stakeholders understand the context of the problem.

Step 2: Apply Sennewald and Baillie’s Problem-Solving Framework

This is the core of your assignment, so you’ll need to show a thorough understanding of the Sennewald and Baillie’s problem-solving framework. Walk through each of the key steps:

1. Identify the Problem: Explain how you and your team identified the petty theft issue. Maybe you analyzed theft patterns, reviewed surveillance footage, or noticed certain items going missing more frequently.
2. Analyze the Problem: Discuss the factors contributing to the theft. For example, did you find that certain areas of the boutique were poorly monitored, or were certain employees suspected of internal theft? Show how you gathered data and identified the root cause of the problem.
3. Develop Solutions: Explain the plan you developed to address the issue. This could involve increasing surveillance, training staff, implementing theft prevention policies, or rearranging the store layout to reduce blind spots.
4. Implement Solutions: Describe how the plan was rolled out. Did you install new security cameras? Were employees briefed on new anti-theft protocols? Be specific about the actions you took.
5. Evaluate the Results: Finally, discuss how you evaluated the effectiveness of the plan. Did you compare theft rates before and after implementation? Were there any follow-up measures to ensure the theft was reduced?

Step 3: Differentiate the Challenges and Benefits

Now, address the challenges you faced during implementation. Did you encounter any resistance from employees? Was there difficulty in getting stakeholder buy-in? Or perhaps there were technical issues, like cameras not working as expected.

Next, highlight the benefits of the plan. Explain how it helped reduce theft, improved store security, or even boosted employee morale. Emphasize how the plan made Panther Boutique a safer place and aligned with the goals of Sunshine Bay’s broader security efforts.

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