CMM217: (Security Operations and Administration) Briefly describe critical challenges security employees commonly face in the contemporary security landscape.
Module / Subject / School:
CMM217: Security Operations and Administration
Singapore University of Social Sciences (SUSS)
Requirements:
The Security Industry Transformation Map (ITM) is a tripartite effort to develop a vibrant, technologically-advanced and competitive security industry that delivers better security outcomes for Singapore and provides good jobs for Singaporeans. Consider the above discussion and the ITM regarding the changing security landscape, and answer the following questions.
(a) Briefly describe critical challenges security employees commonly face in the contemporary security landscape.
(20 marks)
What we score:
77%
Our Writer’s Comment
Step 1: Understand the Context of the ITM
Begin by briefly mentioning the Security Industry Transformation Map (ITM) and its goals. The ITM is focused on modernizing Singapore’s security industry through technology and improving outcomes for both businesses and employees. Highlight that this effort is part of a broader push to create a more efficient, competitive, and innovative security sector. This introduction will provide context for discussing the challenges that security employees face.
Step 2: Identify Critical Challenges
Next, dive into the critical challenges faced by security employees. These challenges are evolving due to technological advancements, changing expectations, and the demands for higher-quality security services. Here are a few key challenges you can discuss:
- Technology Integration: With the push for a more technologically-advanced industry, security employees are expected to adopt and use new technologies, such as surveillance systems, drones, and AI-driven monitoring tools. This can be challenging for employees who are not tech-savvy or lack proper training in these areas.
- Job Security and Automation: As the industry becomes more automated, there are concerns about job displacement. Security employees may feel threatened by technologies like automated gates, facial recognition systems, and AI-powered security solutions that reduce the need for human intervention.
- Skill Upgrading and Training: The ITM encourages upskilling, but for many employees, adjusting to new skills and keeping up with evolving job requirements can be difficult. Employees may face pressure to constantly upgrade their skills to remain relevant in the industry, which can be stressful if there is insufficient support or time for training.
- Changing Job Expectations: Modern security employees are often expected to take on broader roles, including customer service, risk management, and handling more complex security issues. This expanded role requires a broader skill set, which not all employees may be prepared for.
- Workload and Mental Health: In addition to technology and training challenges, security employees may face long hours, irregular shifts, and high-stress environments. The increasing complexity of the job, paired with evolving threats, can lead to burnout or mental health concerns.
Step 3: Keep Your Answer Clear and Well-Structured
For a clear and structured response, organize your answer into sections, addressing each challenge individually. Provide examples where possible, such as specific technologies or types of skills security employees now need to master. Connect these challenges back to the ITM’s goal of transforming the industry and how these changes may add pressure to the workforce.
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